Privacy Policy
Aktiebolaget Systemstöd Sverige

Systemstöd respects your privacy and your right to control your personal data. We aim to be transparent about what information we collect and why, and we protect your personal data as securely as possible.

Collection of information

We collect information from you or may register your personal data in connection with:

– When you provide your name, address details, e-mail address or telephone number on one of our websites.
– If you contact us by e-mail, telephone, through our websites or via social media.
– If you subscribe to one of Systemstöd's newsletters.
– When you contact our support team or when a support case is registered for your organisation. In such cases, we may process contact details, case descriptions, communications, technical information and support history.

In addition, we automatically receive and store information from your computer and browser, including your IP address, information about software and hardware, and the page requested.

Personal data relating to potential customers

As part of our sales and business development activities, we may also collect and process professional personal data relating to contacts at companies that we believe may have a relevant interest in our products and services. Such information may include name, job title, employer, business e-mail address and telephone number.

The information may come from publicly available sources, external providers of company and contact information, as well as digital marketplaces and comparison services where individuals have shown an interest in our products, services or similar solutions. This may include services used for CRM, prospecting, company data enrichment or the referral of enquiries and leads.

When personal data has not been collected directly from you, we will provide information about the processing in accordance with applicable data protection legislation. Information about how we process personal data, your rights and how to contact us is available in this privacy policy.

Collection based on consent

When you complete a consent form on one of our websites (for example, to subscribe to a newsletter or receive an offer), you consent to the use of your personal data (such as your name, telephone number and e-mail address) for marketing purposes relating to the service presented in connection with the form.

When you visit our website, we use necessary cookies that are required for the website to function. Analytics and marketing cookies are used only after you have made a choice in our cookie panel, where consent is required. You can change or withdraw your choice at any time. Read more in Systemstöd's Cookie Policy here.

Use of information

The information we collect may be used to:

– Personalise your experience and meet your needs
– Improve our website
– Improve our customer service and ability to assist you
– Contact you by e-mail or post about offers, campaigns or services that we believe may be of interest to you. You may opt out of such marketing at any time
– Administer a competition, offer or survey

Systems we use in our business

To provide our customers with the best possible service, we use a number of modern business systems and cloud services. For example, we use HubSpot for CRM, sales and marketing, and Freshdesk for support and case management. Personal data is processed in these systems when necessary for us to provide our services, offer support and communicate with our customers.

E-mail communications and e-mail tracking

When we send newsletters and other marketing communications via HubSpot, technical information may be recorded about how the recipient interacts with the message, for example whether the e-mail is opened, which links are clicked and the time of the interaction. The information is used to measure and improve our communications and to make them more relevant. Tracking is used only where there is an applicable legal basis and, where required, with the recipient's consent.

Legal basis for processing

Depending on the situation, we process personal data in order to perform a contract or take steps prior to entering into a contract, comply with legal obligations, pursue our legitimate interests, or on the basis of consent.

Legitimate interests may, for example, be relied upon to manage customer relationships, provide support, follow up our business activities and communicate relevant information to professional contacts. Where processing is based on consent, that consent may be withdrawn at any time.

For relevant B2B sales and prospecting, processing may be based on our legitimate interest in informing companies and professionals about products and services that we believe may be relevant to their business.

Disclosure to third parties

Systemstöd does not sell personal data. To operate our business and provide our services, we use external systems and suppliers. Where personal data is processed in such systems, this takes place within the scope of the services we use and the agreements between Systemstöd and the respective supplier.

Personal data may also need to be disclosed to authorities or other recipients where required by law, a decision by a public authority, or in order to establish, exercise or defend legal claims.

We may consider it necessary to disclose information in order to investigate, prevent or take action regarding illegal activities, suspected fraud, situations involving a potential threat to a person's physical safety, breaches of our terms of use, or other situations where disclosure is required by law.

Information security

We take a range of security measures to protect your personal data. We use advanced encryption methods to protect sensitive information transmitted over the internet. Only employees who need access in order to perform a specific task (for example invoicing or customer service) are given access to personally identifiable information. The computers and servers used to store such information are kept in a secure environment.

Do we use cookies?

Yes. We use necessary cookies for the basic functions of the website. In addition, depending on the choices you make in our cookie panel, we may use cookies for statistics, analytics and marketing. Certain cookies and similar technologies may make it possible to link website activity to an identifiable contact, for example after a person has completed a form. More information about the cookies we use, their purposes and how to change your choices is available in Systemstöd's Cookie Policy. Read more in Systemstöd's Cookie Policy here.

Unsubscribing and objecting to marketing

If you no longer wish to receive marketing communications from Systemstöd, you can unsubscribe at any time using the link in our marketing communications or notify us that you do not wish to be contacted for marketing purposes. We will then stop using your personal data for direct marketing.

Links to other websites

If our website contains links to third-party websites, web pages or materials published by third parties, these links are provided for information purposes only. Since Systemstöd has no control over the content of such websites or materials, we are not responsible for their content. Systemstöd is also not responsible for any damage or loss that may arise from the use of such links.

Your choices and rights

You may withdraw your consent at any time and object to direct marketing. Subject to applicable data protection legislation, you also have the right to request access to your personal data, rectification or deletion, restriction of processing and, in certain cases, data portability. You have the right to object to processing based on legitimate interests. Please contact us using the details below if you wish to exercise any of your rights. You also have the right to lodge a complaint with the Swedish Authority for Privacy Protection (IMY).

Personal data is not retained for longer than necessary for the purposes for which it was collected. Customer and contractual data is retained for the duration of the customer relationship and thereafter for as long as necessary to fulfil contractual obligations, manage legal claims or comply with legal requirements. Support cases and support history are retained for as long as necessary to provide support, follow up services delivered and handle recurring issues. As a general rule, information older than four years is not used for marketing purposes unless there is an ongoing relevant relationship or another legal basis. Certain information may be retained for longer where required by law, for example under accounting legislation. All processing of personal data is subject to a high level of security and confidentiality.

How to contact Aktiebolaget Systemstöd Sverige

For further information about our processing of personal data or if you have any questions, please contact us at:

Aktiebolaget Systemstöd Sverige (Org. No. 556122-0798)

Torshamnsgatan 28A, 164 40 Kista, Sweden

Phone: +46 8 586 142 00

E-mail: info@systemstod.se

Policy adopted: 20 May 2018
Last updated: 15 September 2026

Management of Aktiebolaget Systemstöd Sverige