Your customers expect better service

Your customers have higher expectations than ever. They expect help and support within minutes, and personalized 24/7 support across multiple channels.

At the same time, many companies and their support functions struggle to meet these demands. They lack the tools to handle them, and the information needed to resolve cases and customer questions is scattered across multiple systems and data sources.

This is where HubSpot Service Hub connects your processes and information to manage customer service across different channels on a shared customer platform. This lets you easily help, retain and grow your customer base while delivering better customer service and greater customer satisfaction.

A platform for today’s customer service – HubSpot Service Hub

HubSpot Service Hub connects your customer service data and channels in one customer platform, making it easy to support, retain and grow your customer base. All to improve customer service management and keep customers satisfied.

Here, you manage everything from onboarding new customers to capturing, organizing and answering every question sent to your customer support, helping your customers grow and stay satisfied.

With HubSpot as your platform, it is easy to deliver personalized service and prioritize the customer experience.

  An integrated platform for all customer interactions 

HubSpot Service Hub connects all your data to manage customer service and support across different channels on a shared customer platform, making it easy to help, retain and grow your customer base. All to deliver better customer service and satisfied customers. 

  Greater customer satisfaction with HubSpot Service Hub

Using a patchwork of different software and data sources to manage customer interactions, from sales to support and customer service, creates inefficiency and a fragmented experience of both your sales and support for your customer base.

This results in lost deals and customers (revenue). Instead, connect all customer interactions to a shared platform in HubSpot and discover new opportunities to drive growth through both support and sales while increasing customer satisfaction.

 Support for upselling and cross-selling

HubSpot Service Hub lets you identify new upselling and cross-selling opportunities. You can also manage customer service efficiently, monitor customer satisfaction and optimize your business based on real-time customer feedback.

 Increase your support team’s efficiency

Disorganized workflows and processes waste time and resources and reduce customer service productivity, ultimately affecting the quality of the support you provide. 

HubSpot Service Hub helps you automate repetitive support tasks and equip support staff with the information they need to resolve them. Everything in one place.

Manual data entry is eliminated, collaboration and access to information are simplified, and your support team can work more efficiently. 

Greater availability for your customers

Good customer support and service are primarily about being available when your customers need help and responding quickly to questions and challenges as soon as they arise.

By making it easy to get immediate help and contact your customer service through multiple channels, HubSpot Service gives you the tools to stay close to your customers.

Support for creating the frictionless customer experience your customers demand today.

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Watch an introduction to HubSpot Service Hub